Common Error Messages

For Bid Express owner-agencies

You can also contact customer success if you need additional help.

Error Message	Solution
Decryption of your previously saved bid failed. This account does not own a matching decryption key Error: verifying signature and decrypting webcrypto. This account does not own a matching decryption key.	Please call customer success at [phone] for help resolving this issue.
The Digital ID used to advertise this solicitation could not be found on your computer.	If you advertise a solicitation or a request for proposal, your Digital ID must be stored on your computer in order to open the bids or request responses. If you are on a different computer, use the back up to import the Digital ID onto your new computer.
You can't open this bid because your Digital ID wasn’t created when the solicitation was advertised.	When you advertise a solicitation or a request for proposal, only the Digital IDs of the users who have permission to open the bid (based on their roles), or are part of the evaluation team when the request was advertised, are inserted into the solicitation or request file. If your Digital ID was not inserted, you will not be able to fetch bids or request responses.
Export in Progress but never receive an email that it's complete.	This is caused by a contractor uploading a corrupted or password protected PDF. The system can't combine that PDF with the others.  From the Actions menu, click Print All PDF or Download Required Documents (if the PDF is a required document). If the corrupted file is still an issue, consider contacting the contractor.