For Bid Express vendors
In this article:
You can also contact customer success.
Attachments and imports
| Error Message |
Solution |
| TypeMismatchError |
Usually a result of your browser storage (or cache) reading a previous version of an attachment when trying to upload new attachments to your bid.
Delete your browser history, including temporary internet files and cookies. Close and reopen the browser, and try again.
If that doesn't work, check your filename extension and verify there's only one period. You can also try increasing your browser storage, or use a different internet connection.
|
| Not enough storage is available to complete this operation |
Can happen when your file is too big for your browser's memory.
Delete your browser history, including temporary internet files and cookies. Close and reopen the browser, and try again.
|
| Revision information is required |
Usually a result of having an outdated item list because a change has been made to the solicitation.
Check to see if any amendments have been issued for the solicitation. Export a current copy of the item list, and upload that copy. |
| Electronic signature document can't be saved because [File Name] appears to have a virus. |
Usually a result of attempting to upload a corrupted attachment.
If your files are saved on a server, save them to your computer. Add the attachments again using the files on your computer. |
Bid bonds for Bid Express and Bidx.com
Click here to see the bid bond agency contact information.
| Error Message |
Solution |
| Error 200 or 202 |
Usually a result of the bid bond agent not entering the correct solicitation number.
Contact the bonding agent and verify the correct solicitation number was entered, not copied and pasted, into the system, and then have the agent reissue the bond with the correct solicitation number. Retry the bid bond verification. |
| Bid Bond goal is partially met. |
Can happen if the Bond Percent field has an incorrect entry.
Make sure the entry is correct, including any leading or following zeroes, and try again. |
| Bond error; bond maximum allowable amount exceeded. |
Usually occurs when the wrong allowable amount is entered by the bonding agent, most often a dollar amount instead of a percentage (for example, $5.00 instead of 5%).
Contact the bonding agent to have them enter the correct allowable amount. |
| All required fields must be filled in before verifying a bond. |
Usually occurs when required bid bond data is missing. |
Error verifying bond. Error response from server. The error was “Surety2000 returned: ‘Bond Not Found’. The Surety company returned error code 200.”
|
Can happen when the bond information is entered incorrectly.
Verify the Bond ID is correct.
If it is correct, delete the bond ID and enter it manually (as opposed to copying and pasting it), and try again.
If you still receive the error, contact the bonding agent and verify the agent entered the information correctly. They may need to reissue the bond if some of the information is incorrect. |
| Your annual bid bond has expired or is invalid. |
Usually occurs the execution date of the bond is before July 1.
Contact the bonding agent to enter 7/1 into the annual bond or issue a one-time bond or new annual bond for this contract. |
Bid bonds for the Bid Express service
| Error Message |
Solution
|
| A network or server error occurred. Please try again - Error 500. |
Usually occurs when the incorrect bonding agency is selected on the dropdown menu for the solicitation.
Select the other bonding agency, and click Verify.
|
| Bid bond verification has not been completed. Bond Not Found |
Usually a result of the bond information being entered incorrectly.
Verify the Bond ID is correct.
If it is correct, delete the bond ID and enter it manually (as opposed to copying and pasting it), and try again.
|
| Bid bond verification has not been completed. The Bond ID is for the wrong contract number. |
Usually a result of the bond information being entered incorrectly.
Verify the Bond ID is correct.
If it is correct, delete the bond ID and enter it manually (as opposed to copying and pasting it), and try again.
If you still receive the error, contact the bonding agent and verify the agent entered the information correctly. They may need to reissue the bond if some of the information is incorrect. |
| Bid bond verification has not been completed. Owner Assigned Contractor Number does not match. |
Usually occurs when the business number is entered incorrectly.
Find your business number by looking at your business information on the My Profile tab.
Contact the bonding agent and verify the correct business number was entered, not copied and pasted, into the system, and then have the agent reissue the bond with the correct number. Retry the bid bond verification. |
| Bid bond verification has not been completed. The bond verification number entered (XXX) could not be found in the SurePath/Surety2000 system. |
Usually occurs when the wrong Surety Agency for their bond is selected.
Select the other agency, and try again. |
Additional solutions
| Error Message |
Solution
|
| No Bid Express manager |
Usually happens when attempting an action in the service that requires the user to have a manager role.
- Have a user with a manager account for the Infotech Express service use a different email address to invite themselves to join the business.
- Have the new user activate the account and immediately log out.
- Make the new user a manager in the Infotech Express service.
- Have the new user log in and navigate to the Bid Express service.
|
| This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms. |
Usually a result when saving or submitting a bid.
Disable the FIPS permissions in your computer, and try again.
|
| Invalid provider type specified for Error Solution |
Usually a result of having an outdated operating system on your computer that doesn't mean our site requirements.
Update your operating system to a newer version, and try again. |
| Cannot load bid; automation server can't create object |
Usually a result of not having the proper system requirements.
Make sure Internet Explorer is running as 32 bit and that your ActiveX controls are enabled. You can also add the service to your trusted sites. |
